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Auto Centre Manager Job at Aurum Consultants… See details on how to apply for the opportunities available at Aurum Consultants.

Description:

Responsibilities:

  • Lead the team by personally demonstrating and encouraging the Service team to demonstrate Customer Behaviors in their daily activities and in all interactions with customers.
  • Ensures the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service.
  • Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction.
  • Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is achieved.
  • Implements performance management and develops the team to improve performance.
  • Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training.
  • Create and initiate service marketing plans, initiate and implement advertising and promotional activities.
  • Facilitates jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure.
  • Maximize service opportunities to meet sales and profit targets.
  • Analyzed current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximizing profitability and quality of workmanship

Qualifications:

  • Bachelor’s degree in automotive engineering or related industry is a MUST.
  • 3-5 years of managerial experience in an auto center/workshop is a MUST.
  • Experience in the service center, body works, tyre center, car wash, and other auto duties.
  • Have organizational skills and time management.
  • Have leadership/management skills and a team player
  • Be able to communicate well and get along with people.
  • Be objective and fair, and present a well-groomed appearance.
  • Be able to motivate others towards a common goal and be interested in their work.

How to Apply

Submit your CV indicating current and expected salary, copies of relevant documents, and Application to [email protected]

Note: Use the title of the position as the subject of the email.

Application Deadline: 30th November 2021.

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