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Customer Service Executive Job at Centum…See Details on how to apply for the opportunities available at Centum.


  • Customer Service Executive
Responsibilities:
  • Resolve customer complaints regarding the client services offered to achieve and maintain a superior customer experience.
  • Respond to all direct/indirect customer queries and requests promptly and properly either via email, dialogue or phone calls.
  • Maintain thorough knowledge of the company’s products and services and share the information with client guests.
  • Understand the client’s Customer: who they are, their preferences and what they are communicating and use the same as leverage to create a database and provide gold standard service.
  • Be brand ambassadors: as the face of the destination, be the ambassador to sell it in our customer interactions.
  • Liaise with various departments such as facility management and security to ensure that customers receive end-to-end quality customer service.
  • Adequately follow up and close on opportunities to improve concerning client services and products.

Qualifications:

  • Certificate in customer service, social sciences or front office management.
  • Minimum 2 years experience in front office management/customer service/ social sciences or any relatable relevant field.
  • Excellent communication skills.
  • Flexible to work on weekends and holiday shifts.
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How to Apply

Interested applicants should CLICK HERE to apply.

Application Deadline: 24th September 2021.

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