Customer Service Representative Job at Limited Liability Company

Customer Service Representative Job at Limited Liability Company… See details on how to apply for the opportunities available at Limited Liability Company.

Description:

Responsibilities:

  • Resolve product or service problems by clarifying the customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Identifying and accessing customer needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Keep records of customer interaction, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers.
  • Resolve customer complaints via phone, email or social media.
  • Advice on Company information.
  • Answer questions about warranties or terms of sale.
  • Inform customers of the deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with the customer service manager to ensure proper customer service is delivered.

Qualifications:

  • Bachelor’s degree in Public Relations, BCOM(Marketing) or a relevant field.
  • 2 years of work experience in a customer service role
  • Proficiency in computer applications.
  • Good in spoken English.

How to Apply

Submit your CV, copies of relevant documents, and Application to  [email protected]

Note: Use Customer Service Representative as the subject of the email.

Application Deadline: 6th November 2021.

Share this: