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Front Office Manager Job at Nairobi Safari Club… See details on how to apply for the opportunities available at Nairobi Safari Club.

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  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


  • University degree in Hotel Management with a post-graduate Diploma in Customer care preferred.
  • Computer knowledge is a must.
  • Considerable knowledge of computer systems for registration, reservations, and backup systems.
  • Above-average mathematical comprehension to understand and interpret numbers as they apply to
  • Operations in hotels.
  • Ability to read, write, speak and understand English as the Swahili language to communicate with guests and team members.
  • Thorough organization and supervisory skills are proficient in accomplishing tasks.
  • Ability to develop subordinates to enhance advancement in the hotel.
  • Ability to analyze complex statistical data and make judgments accordingly.
  • Ability to effectively deal with internal and external customers, some of whom will require high
  • Levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.

How to Apply

Submit your CV, copies of relevant documents, and Application to  [email protected]

Note: Use the title of the position as the subject of the email.

Application Deadline: 29th October 2021.

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