Front Office Manager Job at Nairobi Safari Club Ripener Job at Twiga Foods Bookkeeper Job at Initech Barista Job at Reeds Africa Consult Thematic Specialist (Relations with Armed Actors) Job at Save the Children B2B Sales Executive Job at Peak Talent HR Solutions IT Assistant Job at Sanergy

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Qualification:

• University degree in Hotel Management with a post-graduate Diploma in Customer care preferred.
• Computer knowledge is a must.
• Considerable knowledge of computer systems for registration, reservations, and backup systems.
• Above-average mathematical comprehension to understand and interpret numbers as they apply to
• Operations in hotels.
• Ability to read, write, speak and understand English as the Swahili language to communicate with guests and team members.
• Thorough organization and supervisory skills are proficient in accomplishing tasks.
• Ability to develop subordinates to enhance advancement in the hotel.
• Ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high
• Levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.