ICT Service Delivery Coordinator Job at SOS Children’s Villages

ICT Service Delivery Coordinator Job at SOS Children’s Villages… See details on how to apply for the opportunities available at SOS Children’s Villages.

Affiliate Disclosure: As an Amazon Associate, I earn from qualifying purchases. Some of the links are affiliate links.
Looking for something new? Why not check out Amazon? They've got a huge selection of products to choose from. Happy shopping! Go to Amazon



  • Provide remote support for service requests tickets issued in the Jira service desk system timely.
  • Execute configurations on users’ devices/network devices per the regional policies and projects guidelines.
  • Ensure professional maintaining of the Service Level Agreement, and when needed, escalates service requests to the next adequate level of support
  • Support the execution of the rollout plans for the assigned regional ICT projects.
  • Support the regional ICT project leads in the development and execution of standard operating procedures of the project
  • Systems Performance & Usage Monitoring
  • Monitor the systems updates, patching and security alerts and execute the necessary actions to ensure professional and secure systems performance.
  • Monitor the system/service utilization across the region and report to the management on corrective measures required.
  • Monitor and execute licenses management cycle for the assigned regional ICT projects including (licenses register, licenses acquisition, payment coordination, licenses deployment, licenses renewals).
  • Reporting
  • Conduct monthly analysis of the service support requests and develop high-level management reports on the service desk performance.

Required Qualifications:

  • BSc degree in Computer Sciences/ Information Technology/Information Systems
  • Certified in networks (CCNA or equivalent) is a must.
  • Microsoft Certified for Azure Fundamentals.
  • Advanced knowledge in Microsoft Windows Server and Client operating systems
  • Knowledge in software-defined networking such as Cisco Meraki and Ubiquity devices.
  • Knowledge in Azure Identity Management and Microsoft Active Directory.
  • Hands-on experience on Microsoft Office 365 services.
  • Relevant three to five years’ experience in the IT service desk operation.
  • Excellent command of written and spoken English and working knowledge of French is a plus.
  • Industry-standard IT Certifications ITILv3/v4 is a plus.
  • A strong customer-oriented mindset.
  • Self-motivated, self-managed, service and result-oriented and innovative.
  • A team player with excellent communication, time management skills.
  • Ability to work in stressful situations.

Female candidates are highly encouraged to apply.

How to Apply

Submit your CV and Application on Company Website: Click Here

Application Deadline: 15th March 2022.

Share this: