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IT Assistant Job at Sanergy… See details on how to apply for the opportunities available at Sanergy.

Description:

Responsibilities:

Provide Frontline ICT support services for the company.

  • First-person of contact to ICT, answers the ICT support channels, recording and dealing with requests and informing users of the proposed steps for resolution of fault.
  • Setting up and maintaining user accounts and associated user rights management.
  • Monitors the Helpdesk system for new requests and acts upon or assigns requests as necessary
  • Liaises with vendors to uphold Service Level Agreements (SLAs)..

Provide support in the use of and troubleshoot problems with the Company’s ICT Systems.

  • Diagnoses and resolves end-user network or local hardware problems, e-mail, internet, and general access problems.
  • Perform basic troubleshooting of ICT problems using PC remote control services or a site visit.

Manage the issuing of ICT assets;

  • Handover and record the issue of loan IT equipment including Mobile Phones, projectors, Laptops and any other IT consumables.

Qualifications:

  • Diploma in IT Systems supports or equivalent certification.
  • E-literate and competent in Microsoft Office: MS Word: A good working knowledge of producing documents and emails.
  • Good understanding of using and configuring Microsoft Windows 7/8/10 OS.
  • Good understanding of computer hardware and networking.

How to Apply

Interested and suitable applicants should CLICK HERE to apply.

Application Deadline: 30th November 2021.

Leonel Schuster

Leonel has been Teacher at Alliant International University since 2013. He began to write about admission details at Course Discovery.