Lingala Language Speaking Call Center Agents Job at Flexi-Personnel

Lingala Language Speaking Call Center Agents Job at Flexi-Personnel… See details on how to apply for the opportunities available at Flexi-Personnel.

Descriptions;

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support.

Responsibilities:

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
  • Make well balanced decisions and personally driven to be an effective advocate for our community.
  • Investigate and resolve issues that are reported on client platform such as requests for account support.
  • Respond to user inquiries with high quality, speed, empathy and accuracy.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns and escalate issues outside the company policy to the global team.

Qualifications and Experience

  • Between 21-35 years.
  • Must be living in Kenya legally.
  • Must speak fluent English and Lingala languages.
  • College education mandatory.
  • Must be currently unemployed or working as a casual.
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.
  • Must have KRA pin, bank account, NSSF & NHIF documents.

How to Apply

Submit your CV, copies of relevant documents and Application to  [email protected]

Use the title of the position as the subject of the email.

Application Deadline: 17th August 2022.

Share this: