The National Hospital Insurance Fund (NHIF) login portal allows members, hospitals, and other partners to access various online services for health insurance and claims processing in Kenya. As more services move online, understanding how to access and use the NHIF login portal is key for members and medical facilities alike. This comprehensive guide covers everything you need to know, from registering for NHIF to logging in and managing your account.
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NHIF Login Portal Details
The main NHIF login portal accessible online is NHIF Self Care Portal https://selfcare.nhif.or.ke.
This portal allows members to:
- Check payment statements
- View benefit packages
- Find accredited hospitals/clinics
- Access online registration
- Manage family membership
- File complaints
Other NHIF portals include:
- NHIF Hospital Portal – For hospital officers to manage claims and reimbursements
- NHIF Employers Portal – For companies to remit payments and manage employee registration
In addition, NHIF has a mobile app – ‘My NHIF’ – available on Google Play and Apple Store. The app allows members to access their accounts, make payments, add dependents and more.
Overview of NHIF in Kenya
The NHIF is a state parastatal established in 1966 as the national health insurance provider for Kenyans. Its core mandate is to provide medical cover to members and their declared dependents (spouses and children).
Membership is open to all Kenyans over 18 years old with a household income of at least Ksh 1,000 per year. Both formal and informal sector workers can contribute to NHIF for health insurance.
The Fund covers inpatient care, outpatient care, surgical operations, cancer treatment, overseas treatment, national referral services, family planning services, chiropractic services, massages, laboratory tests and physiotherapy at accredited facilities countrywide.
Over 15 million Kenyans are now registered members of NHIF out of the country’s 55 million citizens. This points to the growing importance of having medical insurance.
How to Register for NHIF
For first-time registrants, there are several options to register with National Hospital Insurance Fund:
1. Visit Nearest NHIF Office
You can physically visit any NHIF office or Huduma Centre countrywide with the following:
- National ID
- Birth Certificate Copy
- 2 Passport Size Photos
- Employer’s NHIF Code (if employed)
Here you’ll fill out the registration paperwork and biometrics registration.
2. NHIF Mobile App
Simply download the My NHIF app from Play Store or Apple Store, register your details and start enjoying seamless NHIF access.
3. NHIF USSD Code
Dial *155# on your mobile phone, Enter your National ID number and Date of Birth, then follow the prompts to complete registration.
4. NHIF Online Portal
Visit the NHIF registration portal to sign up instantly online. But you’ll need to verify physically later at a branch.
Once registered with your member number, you can then login to the NHIF portal for full access.
Logging In to NHIF Portal
Follow this simple procedure:
- Go to NHIF Self Care Portal
- Enter your National ID number
- You’ll receive a one-time password on your registered mobile number via SMS
- Input this OTP code to access your account
If you face login issues, use the ‘Forgot Password’ option to reset credentials or contact NHIF directly.
Key Services on NHIF Login
After gaining access through the NHIF login portal, members can manage health insurance efficiently online including:
Pay Monthly Contributions
- Check payment statements
- Pay bills through various avenues like M-PESA
- Ensure continuity of insurance with prompt premiums
Submit Claims
- File claims digitally for speedy assessments
- Upload documents easily for supported claims
Add/Remove Dependents
- Register spouse, children etc. conveniently
- Keep dependents details updated in real-time
Select Accredited Hospitals
- Choose preferred facilities countrywide
- Four hospitals can be selected at a time for each family
Update Personal Records
- Manage account info like email, phone numbers etc.
- Input KRA pin, change passwords when required
So in essence, the NHIF portal makes it easy to control your national health insurance whilst on the go through your mobile devices or on web.
NHIF Contacts
For any portal access or general NHIF inquiries, members can contact through:
| NHIF Contacts | |
|---|---|
| Postal Address | P.O BOX: 30443 – 00100, Nairobi, Kenya |
| Email Contacts | General: [email protected] Enquiry: [email protected] Complaints: [email protected] Fraud: [email protected] |
| Hotline | 0800 720 601 |
| Fax | (020) 271 4806 |
| Phone Contacts | 020-2731249 | 020-2731250 020-2731252 | 020-2731254 020-2731255 | 020-2731256 020-2712733 | 020-2714794 020-2723297 |
There are also over 10 NHIF branch offices in major towns countrywide that members can visit including Nairobi Head Office, Kenyatta National Hospital, Eastleigh Office and others.
Conclusion
The NHIF portal enables Kenyans manage their crucial health insurance cover effectively through digital options. By registering online easily, logging in to submit claims or add dependents, and more, NHIF services are more accessible 24/7 both on web and mobile apps. Members should keep their log in credentials safe and frequently check their eligibility status. Hospitals and other partners also rely heavily on their login portal for claims processing. As NHIF membership rises exponentially in Kenya, the self-service login will promote efficiency in service delivery.
FAQs on NHIF Login
How long does registration take on NHIF login portal?
Registration can be completed instantly online. But new members have to visit a branch physically within 30 days for biometrics capture and document presentation.
What documents do I need for NHIF registration?
Required documents include National ID, birth certificate, passport photos, proof of income (above Ksh 1,000 per year) and employer’s NHIF code if permanently employed.
Can I register my spouse on the NHIF login portal?
Yes, after login members can register their legally declared spouse and up to 5 children under 18 years as dependents. Proper supporting documents have to be presented too.
What is the NHIF monthly contribution for members?
For those employed formally, it is a mandatory Ksh 500 deducted monthly with employer also contributing. Voluntary members in informal sector can choose plans from Ksh 150 per month based on affordability.
Why can’t I login to the NHIF portal with my credentials?
If you face login issues, first check your internet connection is stable. Also confirm registered phone number and password are correct. Use ‘Forgot Password’ option to reset if necessary or contact customer care.
How do I submit an NHIF claim after hospitalization?
Login to your NHIF portal account, go to Online Services and select ‘Submit Claim’. Fill in the claim form details, attach supporting documents and invoices, then submit. Track the status so your accredited hospital can then process reimbursements later.
What is the NHIF helpline number to call for assistance?
The toll-free customer care hotline is 0800 720 601. For UHC Insurance cover queries, call 0709 099 000. You can also reach out via the multiple NHIF email addresses provided.