OpenStack Technical Support Manager Job at Canonical

OpenStack Technical Support Manager Job at Canonical… See details on how to apply for the opportunities available at Canonical.

Descriptions;

We deliver open source to the world faster, more securely and more cost effectively than any other company. If you’re interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.

Responsibilities:

  • Management of a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensures that all customer cases are responded to within the SLA, and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team’s processes and support service delivery
  • Hire, develop and train support team to match business requirements
  • Work with the leadership team to drive growth and transformation initiatives

Required Skills And Experience

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
  • Experience or knowledge of OpenStack, Public Cloud and Virtualization technologies.
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages English being primary
  • Excellent communication skills (verbal and written)

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