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Backend Developer (AI & Bots) Job at Safaricom Kenya… See details on how to apply for the opportunities available at Safaricom Kenya



  • Coordinate the implementation of the carrier services product catalog, including specification and pricing for new products
  • Collaborate with sales/commercial to understand key needs and requirements from a carrier service perspective and incorporate them into the Kenya product catalog and plan.
  • End to end ownership of product implementation – project management that can cover different individuals and teams
  • Provide input for pricing, based on demand analytics and intelligence of competitive carrier services pricing
  • Provide input for carrier services profitability and management of product economics for this line of business.
  • Implement a customer experience plan and ensure customer satisfaction.
  • Ensure the processes are defined to accommodate for fault handling and resolution, as well as fraud detection/prevention/response.
  • Provide stakeholders with updated high-quality product collateral, target prices and discount matrices across routes and accounts.
  • Collaborate with stakeholders to provide sales, operational, competitor, market and product insights
  • Monitor the product implementation, launch and FAB processes.
  • Competitor analysis and benchmarking in collaboration of the Commercial Manager.


  • 5+ years relevant commercial experience in the fixed line international telecommunication industry preferably in enterprise/carrier product business
  • 2+ years of relevant product experience
  • Competencies:
  • Able to work effectively with multiple stakeholders
  • Strong analytical skills to adequately anticipate demand and propose investment decisions.
  • Working knowledge of business practices – Knowledge of risk management (a risk-taker who carefully considers risk/reward) and business development.
  • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
  • Understanding the Kenya connectivity infrastructure wholesale landscape.

How to Apply

Submit your CV, copies of relevant documents, and Application to  [email protected]

Note: Use the title of the position as the subject of the email.

Application Deadline: 11th November 2021.

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