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Transport Management Systems Specialist at DHL…See Details on how to apply for the opportunities available at DHL.

Job Description

Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission – Excellence. Simply Delivered. – is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.

Business Overview

This is a busy, fast paced operation which offers many challenges and opportunities for the right person. This position is based at Nairobi

Role Outline

To Provide consultation, guidance and problem solving expertise with respect to complex technical issues of infrastructure, design, methods, tools etc to ensure that a robust, maintainable, high quality, standards-compliant business applications software (TMS) environment is developed and maintained with any weak links removed.Leading and supporting internal improvement initiatives and programsby Ensuring the maximum availability and minimum disruption to the given service.Ensuring that all agreed targets, SLA’s and Metrics are met and Conducts regular service reviews with all interested parties to monitor business satisfaction.


All employees, Departmental Managers Performance Indicators

Key Relationships

  1. Target resolution times for Service-specific incidents are defined in specific SLA’s.
  2. The Service Quality Index (SQI) measures the performance and availability of the Service.
  3. Minimise business impact of Emergency incidents
  4. To drive efficiencies in the support organization and support processes
  5. Cost saving opportunities identified and implemented”
  6. Follows quality standards and policies relating to Transport Management systems
  7. Liaises with staff responsible for the design & development of system enhancements to overcome known problems or further fulfil user requirements
  8. Acts as Service Owner for regional service.
  9. Assigned specific project related tasks by PM”
  10. Manage and support the development of local applications and solutions throughout their life cycle
  11. Manage and .support application implementation team to manage deployment of new releases.
  12. Manage 3nd level support activities to assure quality funding.
  13. Build relations with service/application suppliers-monitor provider performance and ensure that the agreed service levels are being met.
  14. Diversify TMS product portfolio by supporting the implementation of products suchs Kewill,MixTelematics,Roadbase , etc.
  15. Ensure that service provider organizations deliver all required services according to agreed processes and procedures
  16. Responsible for the overall success of one or more projects
  17. Obtains feedback at critical milestones and at project completion to ensure that project efforts meet customer expectations for contracted time, cost, and performance
  18. Develops detailed project plans, project schedules, project estimates, resource plans, and status reports; tracks key project milestones and adjusts project plans and/or resources to meet needs of customers throughout the project lifecycle
  19. Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project activities
  20. Manages changing scope (i.e., change management) and project acceptance criteria
  21. Utilize project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations
  22. Translates project requirements into project objectives and tasks
  23. Ensure development of a comprehensive Application training plan for assigned team members in agreement with functional management
  24. Manage the allocation of appropriate resources and commitment of staff to the achievement of the TMS projects and support
  25. Identifies opportunities for cross-discipline participation and contacts appropriate personnel
  26. Provide project leadership to project teams and provide constructive feedback to teams as it pertains to project performance
  27. Establish reporting structures inside the TMS support team
  28. Define and communicate the roles of team members
  29. Evaluate and review performance of team members”
  30. Application service management -manage coordinate and resolve application service request


  1. Undergraduate Degree
  2. Expected years of experience 5 years experience within IT with minimum 3 years experience in product management


  1. Strong IT Application and Systems architecture, working and support knowledge
  2. Knowledge of Transport and Transport Management Systems
  3. Functional expertise in other areas such as project work, development, change management etc


  1. Fluent in English (verbal and written)
  2. Fluent in Kiswahili (verbal and written)

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 15 October. 2021

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